Table 4 Patient experience
From: Integrating dermatologists in primary care: impact on delays, patient and professional experiences
Patient experience | Intervention | Control | p-value |
|---|---|---|---|
Response to Patient Enablement Instrument, question 2a | < 0.001 | ||
Much better | 111 (62.4%) | 64 (37.2%) | |
Better | 54 (30.3%) | 73 (42.4%) | |
Same or less | 13 (7.3%) | 35 (20.3%) | |
Missing | 8 | 4 | |
Net Promoter score (NPS) | 0.022 | ||
Same or less | 2 (1.3%) | 4 (3.9%) | |
Passives | 14 (8.8%) | 19 (18.4%) | |
Promoters | 143 (89.9%) | 80 (77.7%) | |
Missing | 27 | 73 | |
NPS Total | 88.70% | 73.80% |