Table 1 Sociodemographic overview and triage response
Panel A: Total elderly population (n = 1525) | Panel B: Subset population Self-callers (n = 364) |  | ||||
|---|---|---|---|---|---|---|
n (%) | Group A % Face-to-face consultation n (%) (n = 146) | Group B  + Face-to-face consultation n (%) (n = 145) | Group C  + Face-to-face consultation & admission n (%) (n = 73) | P-value | ||
Sex | Women | 857 (56) | 104 (71) (45) | 84 (58) (37) | 42 (58) (18) | 0.03 |
Men | 668 (44) | 42 (29) (31) | 61 (42) (46) | 31 (43) (23) | ||
Patient-callers | Self-caller | 755 (49) | 146 (100) | 145 (100) | 73 (100) | Â |
Relative | 770 (51) | - | - | - | ||
Age | Median (Interquartile range)  > 65 years | 75; (70–82) | 76; (70–82) | 72; (68–79) | 77; (70–82) | 0.78 |
Charlson comorbidity [24] | Comorbidity = 0 | 585 (38) | 54 (37) | 57 (39) | 15 (21) | 0.07 |
Comorbidity = 1–2 | 335 (22) | 29 (20) | 32 (22) | 20 (27) | ||
Comorbidity = 3—>  | 605 (40) | 63 (43) | 56 (39) | 38 (52) | ||
DOW | Minimally worried = 1 | 103 (7) | - | - | - | 0.18 |
A little worried = 2 | 158 (10) | - | - | - | ||
Somewhat worried = 3 | 443 (29) | - | - | - | ||
Very worried = 4 | 425 (28) | 87 (42; 60) | 87 (42; 60) | 35 (17; 48) | ||
Extremely worried = 5 | 396 (26) | 59 (40) | 58 (40) | 38 (52) | ||
Self-rated health [25] | Excellent = 1 | 86 (6) | 6 (4) | 11 (8) | 5 (7) | 0.03 |
Very good = 2 | 201 (13) | 21 (14) | 21 (15) | 5 (7) | ||
Good = 3 | 334 (22) | 26 (18) | 33 (23) | 17 (23) | ||
Less good = 4 | 437 (29) | 43 (30) | 52 (36) | 17 (23) | ||
Poor = 5 | 451 (30) | 50 (34) | 28 (19) | 29 (40) | ||
Triaged by | Doctor | 318 (21) | 38 (26) | 24 (17) | 14 (19) | 0.12 |
Nurse | 1207 (79) | 108 (74) | 121 (84) | 59 (81) | ||
Triage outcome |  ÷ Face-to-face consultation | 643 (42) | 146 (40) | - | - | |
 + Face-to-face consultation | 567 (37) | - | 145 (40) | - | ||
Face-to-face consultation + admission | 315 (21) | - | - | 73 (20) | ||